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A look at how we build experimental features at Intercom, and the tech stack and engineering practices which help us do it.

At Intercom, our product engineering team always spends some of its time on new, experimental concepts for features.

These are often technically challenging features where it isn't clear exactly what direction to take, and we need to rapidly iterate and innovate.

This tells the story of taking an experimental feature from concept to production, with a focus on the technology stack and engineering practices which allow our engineers to innovate rapidly.

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Photo of Mike  Stewart
Mike Stewart

Mike is an engineer at Intercom in Dublin, working both on infrastructure projects and developing new product features. Previously, he worked at Amazon on the deep backend software behind AWS, and on the distributed systems powering Google's storage stack.

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